Managed Services
Choose the Right Microsoft Support Solutions with PowerSnowFlex
Optimize, enhance, and maintain your digital investments with our comprehensive Microsoft support services. From Power Platform and Dynamics 365 Customer Engagement to FinOps, PowerSnowFlex helps your business unlock the full potential of Microsoft technologies and drive continuous growth.
We help you optimise operations and drive long-term success through customised support solutions.
Why Powersnowflex
PowerSnowFlex Managed Services provide tailored support for the development and maintenance of Microsoft solutions, customized to fit your organization’s unique needs. Whether you need dedicated or shared consultants, we offer flexible agreements and reliable support under agreed SLAs, ensuring your business runs smoothly and efficiently.
Partner with PowerSnowFlex to optimize your Microsoft solutions and drive operational excellence.
Ad-hoc Support
Need support without a fixed monthly contract? PowerSnowFlex offers pre-paid support hours, giving you the flexibility to access expert assistance whenever you need it. Simply reach out to our team to connect with experienced consultants and get the support your business requires-on your terms.
Comprehensive Managed Services
With our M365 Managed Support Agreement, you receive proactive monitoring, patching, upgrades, enhancements, and expert issue resolution-all at a fixed monthly rate. From front-end functionality to complex troubleshooting, PowerSnowFlex delivers smooth operations with top-tier Level 2 and 3 support.
Comprehensive Managed Services
| Quick Start Options | Premium | Standard | Life Support |
| Financials | AU$ 18,000/- per month | AU$ 10,000/- per month | AU$ 5,000/- per month |
| Minimum Term | 1 Year | 1 Year | 1 Year |
| Support coverage hours per month (not rollover) only support tickets | 40 hours/week | 20 hours/week | 20 hours/week |
| Application development hours; allocation per month; Enhancement tickets | 100 hours per month | 50 hours per month | 20 hours per month |
| SLA | |||
| Priority | Response Time | Response Time | Response Time |
| 1 | 1 Business hour | 3 Business hour | 3 Business hour |
| 2 | 2 Business hour | 6 Business hour | 6 Business hour |
| 3 | 1 Business day | 2 Business day | 1 Business day |
| 4 | 2 Business day | 1 Business day | 2 Business day |
| Support Channels | |||
| Email Support |
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| Portal Support |
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| Email Support |
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| Indicative Team Availability | Dedicated Support Team | Dedicated Support Team | Shared Support Team |
| Indicative Resource Availability | Onsite/Offsite Consultant | Onsite/Offsite Consultant | Onsite/Offsite Consultant |
| Included Services | |||
| Breakfix/Service Incident Resolution only | |||
| Minor Changes/Config/Setups |
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| General Inquiries |
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| System Consultation |
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| Reporting Requirement Services |
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| Dynamics 365 Power Platform Major Release High Level Impact Analysis |
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| Status Review | Weekly | Monthly | Monthly |
| Application Enhancement | 5 days (development/implementation) | 5 days (development/implementation) | 3 days (development/implementation) |
| Supported Technology | MS Dynamics 365 Power Platform Power Bi | MS Dynamics 365 Power Platform Power Bi | MS Dynamics 365 Power Platform Power Bi |
| Other Services will be available upon request | |||
| Customer Succes Manager | Financials will be available on request | ||
| Technical Advisory | Financials will be available on request | ||
| Analysis Design | Financials will be available on request | ||
| Training | Financials will be available on request | ||
Let's Shape the Future Together
Innovation fuels progress, and at PowerSnowFlex, we bring the expertise and technology to keep your business ahead. Whether you want to streamline operations, elevate customer experiences, or adopt powerful ERP solutions, our team is ready to support your digital transformation journey.
Ready to elevate your business? Let’s connect and turn your vision into reality.
